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Guarantee

30 Day Satisfaction Guarantee or your Money Back

30 Day Satisfaction Guarantee or your Money Back

Many people tell us that they have bought lots of different products in the past and been disappointed with most of what they have tried. At Salcura, we recognise that this may not be the first time you have tried something different to prescribed treatments. We want to give you the confidence to give Salcura a try, by offering you a 30 day money back guarantee! If you're not 100% happy, send us back the product(s) and receive a full refund.

Money Back Guarantee available when you purchase through www.salcuraskincare.com, with our customer advice team on 0208 979 3592, and with selected chemists and health food shops – please confirm with the retailer at the time of purchase.

If you buy the product from a chemist, you must return it to the same chemist to get your refund.

If you are not fully satisfied with the Salcura products you buy it's very simple to get your money back:

  1. Call 0208 979 3592 to notify us of the return. Please have your order number to hand so we can check your account.
  2. Post the products back to:
    Salcura Natural Skin Therapy
    Office 14, 9 Disraeli Road
    London, SW15 2DR

    Please include a copy of your order confirmation as this will help us process a refund, without this it may lead to a delay with processing your refund. If you do not have your order confirmation available, please call us on 0208 979 3592
  3. We will refund the money to you within 5 working days of receiving the returned products.

NOTES: For orders that were paid by card, please allow up to 5 working days for the refund to show back in the payment account. With PayPal orders, please allow at least 24 hours for cleared funds.

The physical condition or amount used of the products being returned will not affect the refund process. This is a NO QUIBBLE guarantee!

*cost of postage to be covered by the sender unless the product is faulty or wrong item has been sent. Return postal charge depends on the size and weight of parcel, but will be similar to the initial delivery charge paid to receive the order. It is advisable to obtain proof of postage from the postal service used.

30 Day Money Back Guarantee is only applicable to purchases made on this site and directly with Salcura Ltd.

Customer Advice & Orders
0208 979 3592

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